Data Acquisition Specialist - Laguna Hills, California, United States

  • Job Type: Full Time
  • Category: Acquisition,Automotive,DMS,Dealer Management System
  • Published: 05-15-2022
  • Job Location: Laguna Hills, California, United States
Job Description:

Data Acquisition Specialist

Recall Masters is the leading provider of automotive recall information, services, and vehicle owner communications dedicated to helping automakers and their dealers expedite the repair of recalled vehicles and make the roadways safer for everyone. Recall Masters is looking for a highly organized and results-oriented individual to work as a Data Acquisition Specialist (DAS). The ideal candidate works well with multiple teams within our organization and can navigate communication with various client and third-party vendors. In addition to an excellent salary and benefits, RM offers a collaborative and fun culture where talent thrives, and career growth is nearly unlimited.

We are looking for the best and brightest to fill this entry-level position and grow long-term with the company. The ideal candidate must have strong computer skills and proficiency in time management and organization. They must also be able to work well in a team environment.

The DAS will balance technology and business skills while working closely with IT colleagues to deliver exemplary technology implementations. Specifically in the areas of data retrieval, data analysis, product configuration, and application support. The DAS will work with IT analysts, vendors, business partners, and client resources to implement complex software solutions in a dynamic and often fast-paced environment.

Essential attributes include excellent communication and interpersonal skills and an ability to multitask, remain focused in high-pressure situations, and keep pace with a growing and developing company. This person dives into the details and takes responsibility for their work while always keeping the big picture in mind. They must be highly self-motivated, have a positive attitude, and be resourceful and enthusiastic about their work.

Job Requirements:

Responsibilities/Desired Characteristics
Core duties and responsibilities include the following:

  • Strong data analysis, data verification, and problem-solving abilities
  • Project management and organizational skills in a deadline-oriented environment
  • Ability to work with both technical and non-technical users on complex problems
  • Effective time management, detail-oriented, and promote a cooperative team environment
  • Establish and sustain strong ongoing relationships with IT, clients, and business partners
  • Provide current, accurate, and consistent communication to team members and management to set expectations, follow-up on assignments, and resolve implementation issues
  • Analyze supplied data files and identify, resolve, and communicate deficiencies with vendors, customers, and management
  • Adhere to documented processes and policies and possess the ability and flexibility to adapt quickly to process changes
  • Help develop and implement new procedures to automate processes and increase efficiencies
  • Manage the process of loading data provided by third-party vendors and customers into our production database
  • Regularly update internal project/case tracking system and vendor portals
  • General understanding of information systems and network infrastructure
  • Knowledge or experience with Authenticom/Dealervault and CDK/Dealersuite
  • Advanced proficiency with Microsoft Office and Microsoft Excel
  • General knowledge and experience with FTP and document file formats
  • CRM experience, Salesforce preferred
  • Zendesk experience

Preferred Qualifications Education and/or Experience

  • Undergraduate Bachelor’s degree preferred
  • Dealership experience and/or automotive finance background a plus
  • Excellent verbal and written communication skills, including the ability to tailor communication to audience to achieve desired result
  • Customer service and technical support experience
  • Athena -beginner SQL knowledge

Benefits Offered

  • Medical
  • Dental
  • Vision
  • Life Insurance

Job Type: Full-time

Job Location: Laguna Hills, CA