Hospitality Assistant Manager - Naples, Florida, United States

  • Job Type: Full Time
  • Category: Assistant Manager
  • Published: 05-14-2022
  • Job Location: Naples, Florida, United States
Job Description:

Position Summary

The role of the Assistant Hospitality Manager is to assist in assist in supervising and coordinate the hospitality team. They ensure the customer receives a warm welcome and that service runs smoothly.  The Assistant Hospitality Manager is responsible for scheduling for positions such as food runners, bussers, and hospitality leads.  Additionally, the Assistant Hospitality Manager supervises the cleanliness and upkeep of the dining room.

Essential Job Functions:

  • Assist with the interview, hiring, and scheduling processes for positions such as front-of-the-house cashiers, runners, bussers, and Expediters (expos).
  • Responsible for handling the scheduling of bussers and runners.
  • Delivers the professional greeting of customers, to the highest standards.
  • Implements dynamic operational working procedures, to support the delivery of service excellence.
  • Supervises the cleanliness and upkeep of the dining room and maintenance.
  • Responsible for any set up of food and beverage-related events.
  • Responsible for customer complaints related to food or customer service.
  • Ensures the delivery of exceptional front-of-house services by the associates.
  • Develops strong communication and departmental procedures to guide service implementation making improvements or changes where required.
  • Implements safe working practices to ensure the safety of associates and customers.
  • Assists with regularly scheduled meetings with the staff and builds strong relationships.
  • Understand and follow food safety and sanitation regulations.
  • Ensuring hospitality cashiers, food runners and bussers stay on task at all times during their shift.
  • Promotes a cooperative effort, and good morale amongst associates.
  • Empowers associates to provide excellent customer service.  Ensures associates understand expectations.
  • Oversee the daily functions of the hospitality cashiers.

Minimum Skills and Qualifications:

  • Proficient in English
  • Demonstrated experience working as a hands-on manager
  • Skilled in leadership
  • Knowledgeable about customer service

Physical Demands:

  • Ability to stand on your feet and climb up and down the stairs for several hours.
  • Ability to multi-task and work well under pressure.
  • Ability to work cohesively with the entire staff as part of a team.
  • Ability to communicate effectively verbally and in writing.